Frequently Asked Questions
Everything you need to know about your Le Silla luxury experience.
How can I determine the correct shoe size for my Le Silla order?
Le Silla products generally follow Italian sizing. We recommend consulting our detailed Size Guide located on each product page, which includes measurements in centimeters and inches to ensure a perfect fit.
What shipping methods are available and what are the delivery times?
We offer worldwide express shipping via premium couriers. Delivery typically takes 1-3 business days within Europe and 3-5 business days for international destinations, depending on customs processing.
What is your return policy for online purchases?
You may return any item within 14 days of delivery. The product must be in its original condition, unworn, and with all security tags and packaging intact to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For specific regions, we also offer deferred payment options through Klarna.
Are Le Silla products covered by a warranty?
Yes, all our luxury items are covered against manufacturing defects for a period of 24 months from the date of purchase. This excludes normal wear and tear or damage caused by improper use.
How should I care for my Le Silla crystals and delicate materials?
To maintain the brilliance of crystal-embellished styles, avoid contact with abrasive surfaces and store them in their protective dust bags. Clean gently with a soft, dry cloth and avoid exposure to direct heat or moisture.